Shipping & Delivery Policy

Last Updated: February 20, 2026

How It Works

1. Service Area

All transactions are limited to within 3 kilometers (approximately 1.9 miles) of Washington, DC.

2. Pickup Process

1. Purchase/Reserve: Complete transaction on our platform
2. Coordinate: Buyer and seller exchange contact info via email
3. Schedule: Agree on pickup time and location (within 3km)
4. Meet: Conduct safe, local pickup in person
5. Complete: Transaction finalized upon pickup

3. Pickup Timeline

• Recommended: Within 24-48 hours of purchase
• Maximum: 7 days from transaction date
• Unclaimed Items: May be relisted if not picked up within 7 days

Safe Pickup Guidelines

For Buyers:

• Inspect item before leaving pickup location
• Bring appropriate payment if using cash option
• Bring transportation suitable for item size
• Meet in well-lit, public locations when possible
• Bring a friend for high-value items

For Sellers:

• Have item ready and accessible for pickup
• Provide clear pickup instructions (address, parking, etc.)
• Be flexible with timing when possible
• Confirm buyer identity before handing over item
• Meet in safe, comfortable locations

Pickup Locations

Common safe pickup locations include:

• Public parking lots
• Coffee shops or restaurants
• Community centers
• Police station parking lots (for high-value items)
• Seller’s residence (if both parties comfortable)

Why No Shipping?

• Environmental: Reduces carbon footprint from shipping
• Community: Builds local connections and trust
• Cost: Saves buyers and sellers shipping fees
• Verification: Items can be inspected before finalizing
• Speed: Immediate exchange, no waiting for delivery

Rental Items – Pickup & Return

For rental transactions:

• Initial Pickup: Same process as purchase
• Return: Must be returned to owner within rental period
• Return Location: As agreed between parties (usually same as pickup)
• Late Returns: May incur additional fees per rental agreement

Donation Pickups

Free donation items follow the same pickup process:

• Recipient coordinates with donor
• No payment required (items are free)
• First to confirm pickup gets the item
• Pickup within 48 hours recommended

Failed Pickups

If pickup is not completed:

• No-Show Buyer: Seller may keep payment or relist item
• Seller Unavailable: Full refund issued to buyer
• Mutual Cancellation: Refund issued per refund policy

Questions?

Need help coordinating pickup or have questions?

• Email: contact@cluttercheap.io
• Response Time: Within 24 hours

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Local pickup keeps our community connected and our environmental impact low.