Privacy Policy

Privacy Policy

Last Updated: February 20, 2026

ClutterCheap.io (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address (when placing orders)
  • Transaction Information: Items purchased/sold, pricing, transaction dates
  • Communication: Messages sent through our contact form or support emails
  • Listing Information: Product descriptions, photos, pricing (if you list items)

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, clicks, search queries
  • Cookies: Session cookies for functionality, analytics cookies (see Section 6)

1.3 Payment Information

Important: We do NOT store your credit card information. All payments are processed securely by Stripe. When you make a payment:

  • Your payment details go directly to Stripe’s secure servers
  • We receive only: transaction ID, amount, success/failure status
  • Stripe’s privacy policy governs how they handle your payment data

2. How We Use Your Information

  • Process Transactions: Facilitate buying, selling, renting, and donations
  • Order Confirmation: Send email confirmations and updates
  • Pickup Coordination: Share contact info between buyers and sellers for local pickup
  • Customer Support: Respond to inquiries and resolve issues
  • Platform Improvement: Analyze usage to improve features
  • Fraud Prevention: Detect and prevent fraudulent activity
  • Legal Compliance: Comply with applicable laws and regulations

3. Information Sharing

3.1 With Other Users

When you complete a transaction:

  • Your name and email are shared with the other party (for coordination)
  • Your listing information is visible to all platform users
  • Transaction details are shared between buyer and seller

3.2 With Service Providers

We share information with trusted third parties who help us operate:

  • Stripe: Payment processing
  • AWS: Web hosting and infrastructure
  • Email Service: Transactional emails (order confirmations)

These providers are bound by confidentiality agreements and cannot use your data for other purposes.

3.3 Legal Requirements

We may disclose information if required by law, subpoena, or to:

  • Comply with legal processes
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect user safety

3.4 What We DON’T Do

  • ❌ We don’t sell your data to advertisers
  • ❌ We don’t send marketing emails (only transactional)
  • ❌ We don’t share your data with unrelated third parties
  • ❌ We don’t track you across other websites

4. Data Retention

  • Transaction Data: Retained for 7 years (tax/legal requirements)
  • Account Data: Retained while account is active
  • Contact Information: Deleted 30 days after final transaction
  • Listing Data: Deleted when listing expires or is removed

5. Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Opt-Out: Unsubscribe from optional communications
  • Data Portability: Request your data in machine-readable format

To exercise these rights, email: privacy@cluttercheap.io

6. Cookies & Tracking

6.1 Essential Cookies

Required for site functionality (cannot be disabled):

  • Session cookies (shopping cart, login status)
  • Security cookies (fraud prevention)

6.2 Analytics Cookies

Help us understand site usage (can be disabled in browser settings):

  • Page views and navigation patterns
  • Error tracking for site improvements

7. Data Security

We protect your information using:

  • SSL/TLS encryption (HTTPS) for all data transmission
  • Secure servers hosted on AWS infrastructure
  • Payment processing via PCI-compliant Stripe
  • Regular security audits and updates
  • Limited employee access to personal data

Note: No system is 100% secure. We take reasonable precautions but cannot guarantee absolute security.

8. Children’s Privacy

ClutterCheap.io is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately at privacy@cluttercheap.io.

9. International Users

ClutterCheap.io operates in Washington, DC, USA. If you access our site from outside the United States, your information may be transferred to, stored, and processed in the US. By using our platform, you consent to this transfer.

10. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

Questions or concerns about privacy:

Your privacy matters to us. We’re committed to transparency and protecting your personal information.

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